Substitution Policy

Since we deal with perishable and handcrafted items, exact replicas may not always be available. The following guidelines apply in cases where substitution is necessary:

- Flowers Substitution

The type of flowers may vary due to seasonal availability.
If the exact flower variety or color is unavailable, a similar or higher-quality replacement will be used.
The arrangement style and value will remain consistent with the original order.

- Cake Substitution

The flavor and design may slightly differ if the original selection is unavailable.
If a specific cake type is unavailable, a similar cake of equal or higher value will be delivered.
The quality, freshness, and weight of the cake will not be compromised.

- Other Gift Items

If an item in a combo gift set is unavailable, a closely matching item of equal or greater value will be substituted.
Substituted chocolates, teddy bears, or accessories will be of equivalent or better quality.

- No Prior Notice for Substitutions

Due to the time-sensitive nature of deliveries, customers may not always be informed about substitutions in advance.
However, we ensure that substitutions are made thoughtfully while maintaining the gift’s overall aesthetic appeal and quality.

- Customer Satisfaction Guarantee

If you are unsatisfied with a substitution, please contact us same day of delivery for assistance.

In rare cases where a suitable substitution cannot be made, we will contact you for alternative options.