Frattini

Terms & Conditions

Product Nature & Design
- Sabhi products handmade (artisanal) hote hain, isliye design, color aur finishing mein slight variation natural hai.
- Reference images sirf inspiration ke liye hote hain, exact same copy guarantee nahi hoti.
- Final design size, structure aur ingredient availability ke hisaab se change ho sakta hai.
- Colors lighting, screen aur edible materials ki wajah se thode different lag sakte hain.
- Name/message hand-written hota hai, isliye minor alignment variation possible hai.
Delivery & Timing
- Delivery time sirf estimate hota hai, guarantee nahi hoti.
- Traffic, weather, rush ya operational issues ki wajah se delay ho sakta hai — refund/cancellation allowed nahi hoga.
- Fixed-time delivery sirf preferred slot hota hai, exact timing guarantee nahi hoti.
- Events ke liye delivery 2–3 ghante pehle schedule karna recommended hai.
- Peak days par delays ho sakte hain.
Delivery Conditions & Logistics
- Sahi address aur reachable contact dena mandatory hai.
- Customer unreachable hone par order “Attempted Delivery” mark ho jayega.
- Delivery partner approx. 10–15 minute wait karega.
- Re-delivery ke liye extra charges lagenge.
- Restricted locations par delivery nearest accessible point par hogi.
- Surprise delivery best effort basis par hoti hai, guaranteed nahi.
- Recipient refusal ya misbehavior par order completed/attempted maana jayega (no refund).
Custom Orders & Payments
- Order tabhi confirm hota hai jab payment receive ho jaye.
- Custom orders ka advance/token strictly non-refundable hota hai.
- Approval ke baad design freeze ho jata hai.
- Preparation start hone ke baad koi change ya cancellation nahi hoga.
- Urgent orders feasibility ke basis par accept hote hain.
Order Accuracy Responsibility
- Customer ko name, spelling, message, date, time, address verify karna zaroori hai.
- Execution sirf approved/recorded details ke basis par hota hai.
- Jo cheez record mein nahi hai, wo valid nahi maani jayegi.
Health, Allergy & Safety
- Products shared kitchen mein bante hain.
- Allergy ki information dena customer ki responsibility hai.
- Agar allergy disclose nahi ki gayi, toh Bakista liable nahi hoga.
- Cakes mein rods/sticks/plates ho sakte hain—serve se pehle remove karein.
Product Handover & Acceptance
- Delivery/pickup ke time product check karna zaroori hai.
- Once accept ho gaya -> final acceptance maana jayega.
- Baad mein handling/transport issues cover nahi honge.
- Third-party handling (guard, driver, etc.) = customer responsibility.
Storage & Freshness
- Sabhi products perishable hote hain.
- Same-day consume karna best hai.
- Heat/sunlight se bachayein aur zarurat par refrigerate karein.
- Galat storage par Bakista responsible nahi hoga.
- Late pickup se quality affect ho sakti hai.
Complaints, Refunds & Dispute Policy
- Complaint 2 ghante ke andar raise karni hogi.
- Clear, unedited photo/video proof (continuous recording preferred) dena mandatory hai.
- Agar product ka 40% ya usse zyada consume ho jata hai, ya complaint ke baad bhi consume kiya jata hai, toh ise full acceptance maana jayega aur complaint invalid ho jayegi.
- Complaint ke baad :
  - Remaining product use nahi karna hai
  - Product ko safe preserve karna hai (tamper nahi karna)
  - Proper temperature maintain karna hai, In rules ko follow na karne par complaint invalid ho jayegi.
  - Taste, personal preference ya minor variation par refund nahi milega.
  - Final decision Bakista management ka hoga.
Third-Party Orders (Zomato / Swiggy)
- Third-party apps se order hone par :
  - Complaint sirf unke platform ke through hi raise hogi
  - Direct Bakista par complaint valid nahi hogi.
- Platform policies + Bakista terms dono apply honge.
Bulk, Event & Wedding Orders
- Bulk/corporate orders par separate terms apply ho sakte hain.
- Vermala, floral jewellery, chadar, car decor ke liye consultation strongly recommended hai.
- Without consultation -> expectation mismatch par Bakista responsible nahi hoga.
Substitution & Product Flexibility
- Availability issue hone par equivalent substitution kiya ja sakta hai.
- Product ka weight final hota hai, visual size thoda different lag sakta hai.
Payments, Pricing & Disputes
- Sirf successful/verified payments wale orders valid hain.
- Pricing errors correct kiye ja sakte hain.
- Unauthorized chargebacks par legal action ho sakta hai.
Privacy & Data Usage
- Customer data sirf order processing aur communication ke liye use hota hai.
- Data sirf delivery ya legal need par share hota hai.
- Calls/messages record kiye ja sakte hain verification ke liye.
Marketing Rights
- Product images marketing ke liye use ki ja sakti hain (agar customer pehle mana na kare)
Food Safety & Liability Disclaimer
- Bakista high-quality ingredients use karta hai aur proper hygiene standards follow karta hai.
- Har individual ka body response alag hota hai.
- Agar product consume karne ke baad :
  - Health issue
  - Allergy reaction
  - Medical loss
  - Emotional ya indirect loss ka claim aata hai, toh wo Bakista ki liability nahi maana jayega, especially agar :
    - Allergy pehle disclose nahi ki gayi
    - Product galat tarike se handle/store kiya gaya
    - Overconsumption hua
- Bakista kisi bhi medical, indirect ya emotional loss ke liye responsible nahi hoga.
Liability & Legal Protection
- Maximum liability = order value tak limited hai.
- Indirect losses (event issue, emotional damage, etc.) cover nahi honge.
- Force majeure (weather, strike, etc.) mein liability nahi hogi.
- Misbehavior ya fraud par service deny ki ja sakti hai.
Final Terms & Authority
- Order place karna = sabhi terms accept karna.
- Policies kabhi bhi update ho sakti hain.
- Jurisdiction = Kanpur.
- Final decision authority = Bakista management.